Returns and Refunds

If you are not satisfied with your purchase or it does not meet your requirements, you can return it within 14 days of receipt. The item must be in its original condition and packaging. To return a watch, please notify us using the form at the link below.

Please note that the watch, strap, or other purchased item must be in new and resalable condition. The returns policy will not apply if the item has been worn, the plastic protectors on the dial and/or caseback have been removed, or if there are other signs of usage, such as a worn strap. Essentially, the goods should not have been used beyond what would be expected if you had handled or examined an item in a shop before purchase.

To request a return authorization number, please visit this link.

Please Note: This policy does not apply to watches that have been engraved or personalized, as such items cannot be resold.

In the unlikely event that you receive a defective watch, one that has been damaged in transit, or the wrong item, you can return it for an exchange or a full refund within 14 days of receipt. If the item is damaged, please contact us as soon as possible, as the delivery company may need to inspect or collect the item shortly after delivery. In these cases, we will also refund the return shipping costs. If you are returning a watch because it is incorrect, we will only refund your postage costs if the error was on our part, not if you ordered the wrong watch. Please ensure you order the correct width when purchasing straps to avoid the need for an exchange.